About

FAQ

• Where is the store based?

  Taizhou, China

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  Processing time differs from category to category. The following table shows you more precise information to better estimate when you will receive your order.
  Category
  Processing Time
  (special in busy season)
  Shipping Time
  Ready-to-ship products
  2-5 business days
  3 - 5 business days
  Made-to-order products
  15 - 35 business days
  3 - 5 business days

• I need another color and customized size, but I can't choose it when I place this order, what should I do?

  Multiple color and size options are offered. You can place an order with your own request. We will make the dress according your new remarks.

• Can I do some changes on the original design or Can your factory make my own design?

  Absolutely Yes! Please contact us before ordering.

• Can I choose different color and customized size?

  Sure, please refer to details below.

• Urgent or Rush Order

  We offer rust order service. The soonest delivery takes 14 days since the day your order payment goes through. Please contact us if your event date is sooner before ordering, thank you.

• Customs fees

  In most time, there is no customs tax for low value personal imports. We will declare it at low value to avoid the tax. But sometimes in some countries, the customs officer may be strict. We couldn’t assume any customs fee, Please check it out the customs policy at your own place.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.